Zagg Invisishield

I've been using the Zagg Invisishield products for a couple of years now. I've installed one on my 16gb iPod Nano, iPhone 3gs, iPad Wifi, HTC Incredible, Blackberry 8320, and now my HTC Sprint EVO.

I had ordered my EVO Zagg Invisishield (front only) on 3/29/10 and received it well before the release of the EVO on 06/06/10. As soon as I had brought my EVO home the Invisishield was applied (I'm pretty much a pro at this now, especially after installing one on the iPad and iPhone.

With my experience, the Zagg Invisishields coverage area are pretty spot on....except with this one. I made sure it was aligned properly and it is flush with one side of the screen, but there seems to be some screen real estate still bare.

I completed a ticket online at Zagg.com's support area and added these comments and images:

Image 1

Image 2

Hi, I had received my Zagg front shield for my EVO but it doesn't seem to cover the whole front screen. The Zagg's I have applied for my other devices seem to fit perfect and cover the entire surface area. Thank you very much.

They quickly replied the next morning with (modified to protect identities):

Reference number: LTK999999999
Subject: IC9999999 Not Cut correctly?
Hello,

Thank you for contacting ZAGG, where we are Zealous About Great Gadgets! My name is Stephanie and I appreciate the opportunity to assist you.

I'm sorry you're having problems with your order# IC999999 for the HTC EVO 4G (Screen). Before I can help you further with this problem I need to know the screen dimensions of the invisibleSHIELD screen you received and the dimensions of the screen on your device.

Also, please provide the exact make and model of your device as well as the exact name of the invisibleSHIELD you received. After I receive that information I will be able to assist you better.

We apologize for the inconvenience and thank you for your patience. We look forward to hearing from you!

Thank you for choosing ZAGG. We appreciate your business!

All the best,

Customer Service Representative

So the screenshots aren't proof enough, Zagg wants me to measure it? COME ON!

Hi,
I have the Sprint EVO. You sent me the Zagg Invisishield for the Sprint EVO (I ordered and received it weeks prior to phone launch so maybe Zagg didn't get the exact dimensions properly). There is only one Sprint EVO, mine doesnt have any other special dimensions than anyone else's EVO. As shown in the original message attached screen shots, I applied it correctly and it is flush with the left side and does have an un protected gap on the right.

Thank you very much

Here was their reply:

Hello,

Thank you for contacting ZAGG, where we are Zealous About Great Gadgets! My name is Cameron L and I appreciate the opportunity to assist you.

With regard to your email, I have had a chance to review your email, as well as the attached photographs. Your invisibleSHIELD is within the parameters of our design; we do design the invisibleSHIELD slightly smaller than the screen of the device. There are several reasons for this, most notable is that if we did not do this, installation would be extremely difficult. I apologize for any confusion this may have caused.

Thank you for choosing ZAGG. We appreciate your business!

All the best,

Cameron L
Customer Service Representative

I find that reply hilarious because all my other Invisishield installations I've done covered every surface flawlessly and without any gaps. But whatever....I just won't buy them anymore.